Privacy Policy
Last updated: January 2025
At Maxora Keystone Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our aggregator platform that connects offline customers and shopkeepers across India.
Information We Collect
Personal Information
- •Name, email address, phone number, and contact details
- •Business information for vendors (shop name, address, business type, GST details)
- •Member registration details including referral information
- •Franchise partner information and investment details
- •Payment and banking information for settlements and commissions
Transaction Information
- •Purchase history and transaction details
- •Referral program participation and commission earnings
- •Vendor settlement records and payment history
Usage Information
- •Device information, IP address, and browser type
- •Platform usage patterns and preferences
- •Location data for service delivery and vendor matching
How We Use Your Information
•To operate and maintain our aggregator platform connecting customers and vendors
•To process transactions and facilitate purchases from local shopkeepers
•To manage the customer referral program and calculate commissions across 30 levels
•To onboard and manage vendor partnerships and settlements
•To administer franchise modules from Agent to Country Partner levels
•To provide customer support and respond to inquiries
•To send important updates about services, policies, and platform changes
•To improve our services and develop new features
•To comply with legal obligations and prevent fraud
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- •With Vendors: We share necessary customer information with shopkeepers to fulfill orders and provide services
- •With Referral Network: Limited information is shared within the referral chain for commission calculation purposes
- •With Franchise Partners: Business performance data is shared with relevant franchise partners in their territory
- •Service Providers: We work with trusted third-party service providers for payment processing, data storage, and platform operations
- •Legal Requirements: We may disclose information when required by law or to protect our rights and safety
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- •Encryption of sensitive data during transmission and storage
- •Regular security assessments and updates
- •Access controls and authentication mechanisms
- •Secure payment processing through trusted payment gateways
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
•Access: You can request access to your personal information we hold
•Correction: You can request correction of inaccurate or incomplete information
•Deletion: You can request deletion of your personal information, subject to legal obligations
•Opt-out: You can opt-out of marketing communications at any time
•Data Portability: You can request a copy of your data in a portable format
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction records and commission data are retained for accounting and tax compliance purposes as required by Indian law.
Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
Maxora Keystone Private Limited
India
By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.